Reminder that second $100 Active Kids Voucher for 2020 available now!
Posted: Wed, 1st Jul 2020
Active Kids vouchers remain valid until 31 December with the second voucher being available from 1 July to 31 December.
2020 has been a year unlike any we have seen before in Active Kids.
We want to reassure you that Active Kids is still here and committed to working with you to increase the participation of children and young people across NSW. Now more than ever it is important that we work together on supporting our kids to get active.
Remember that from 1 July, families are able to access their second $100 Active Kids voucher for 2020.
Below is some important program information to help you as restrictions start to ease and various forms of your activity can resume.
Voucher refunds
The NSW Government has confirmed that Active Kids Providers may retain the funding from vouchers that have already been redeemed where a program has been cancelled due to COVID-19 or a recipient has been unable to continue with the program.
The NSW Government is committed to assisting all organisations, including sport and active recreation providers, to keep jobs and maintain business continuity.
The Office of Sport encourages all providers to examine options to deliver alternatives to existing programs that may be affected by COVID-19. This may include extension, delayed commencement or additional programs that satisfy Active Kids Provider Terms and Conditions. Any additional or alternate program delivery is not the responsibility of the NSW Government.
Active Kids vouchers remain valid until 31 December with the second voucher being available from 1 July to 31 December.
Online activities
We understand these are unprecedented times and businesses have had to adapt to continue to engage with their customers. Active Kids, however, does not permit the use of vouchers for online or virtual activities or registration for paid mobile Apps.
As per the Active Kids Terms and Conditions, activities must be structured and supervised which does not include online programs. This policy has not changed so please ensure you remain compliant.
Active Kids provider account maintenance
As we are working with Service NSW to improve your account experience, there may continue to be minor changes to the look and feel of your account and dashboard.
Your Active Kids provider account continues to remain active. You do not need to re-register for the program. However, to ensure your account remains active, it is important that you review the following items in your account:
- Ensure your insurance details are kept up to date. If it is expiring, please upload a pdf copy of the new certificate and the expiry details on your dashboard.
- Manage the delegates who login and access your Active Kids account. You can add or remove delegates on the Delegation tab. Always ensure you have an active delegate before revoking the access of a delegate to an account.
- Manage your programs to ensure you are visible on the search page and are able to redeem your vouchers. Check that your programs are up to date. This can be managed in the Programs tab.
2020 Active Kids voucher - handy tips
Encourage families to claim and use their new vouchers before registering for activities (minimum eight week program) as you cannot claim them retrospectively. Discounts must be provided at the time of registration as it is not a rebate and vouchers may not be transacted for cash.
Only NSW residents are eligible; do not accept vouchers that have been claimed by residents from another state/territory.
There have been changes to the look and feel of how parents claim vouchers in 2020. Further information about claiming vouchers is available on the Service NSW website.
If families have any questions about claiming their voucher, please ask them to call the Service NSW Contact Centre on 13 77 88 or email the Active Kids Team directly via activekids@sport.nsw.gov.au.
Marketing support
Identifying your organisation as an approved Active Kids provider helps drive redemptions!
New marketing assets will be available for you in July to help families know they can use their vouchers with you.
For now please continue to access existing assets here; these include logos, social media tiles and other digital assets.
